Frequently Asked Questions
Everything you need to know about your Ceres Chill orders.
What is your standard shipping policy?
We offer standard shipping on all domestic orders, typically arriving within 3-5 business days. Expedited shipping options are available at checkout for those who need their fashion fix faster.
How do I process a return or exchange?
We want you to love your look. If you are not satisfied, you can return unworn items with original tags within 30 days of delivery. Visit our Returns Portal to start the process.
What payment methods do you accept?
Ceres Chill accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options via Afterpay.
How do I find the right size for me?
Each product page features a detailed sizing guide and fit notes. If you are between sizes, we generally recommend sizing up for a more relaxed fit or checking our 'True to Size' indicators.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times vary by location and are calculated during the checkout process.
How should I care for my Ceres Chill garments?
To maintain the quality of your items, we recommend following the specific care instructions on the inner label. Generally, machine wash cold and hang to dry is best for longevity.